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1. Protected payment requestOpen to read the full section.
The protected order page shows the payee, UPI ID, fixed amount and order reference. The customer should verify all details in the UPI app before authorising payment. BA Consultancy never asks for a UPI PIN or OTP.
2. Manual reviewOpen to read the full section.
After payment, the customer submits email and UTR/reference through the protected order page. The administrator checks the actual merchant UPI or bank record. A payment is not verified until that check is completed.
3. Unmatched, duplicate or reversed transactionsOpen to read the full section.
A transaction may be rejected or returned for correction if it is not found, has the wrong amount, is reversed or failed, belongs to another order, or appears to have been reused. One active transaction reference cannot be used for multiple orders.
4. Review timeOpen to read the full section.
Payment reviews are handled manually as quickly as reasonably possible. Delivery timing begins after the payment is verified, not when a UTR is first submitted.