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BA Consultancy

Refund & Cancellation Policy

This policy explains when BA Consultancy will correct an order, resend the ZIP, investigate a payment or consider a refund.

Last updated 20 September 2026
At a glance
  • Duplicate payments and confirmed non-delivery are reviewed fairly.
  • Wrong email or missing mail is normally corrected by resend, not immediate refund.
  • Change-of-mind refunds are normally unavailable after the complete ZIP has been sent.
Complete policy

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1. Before payment verificationAn unmatched UTR is corrected or rejected, not treated as paid.

A QR scan, UPI-app opening or submitted reference does not establish payment. If the transaction cannot be matched to the merchant account, the customer may be asked to correct the UTR/reference or the details may be rejected.

2. Cases that may qualify for refundGenuine payment or complete delivery failures.

A refund review may apply in the following situations:

  • A duplicate payment confirmed in the merchant account.
  • Money was received but no usable order was created and the issue cannot reasonably be corrected.
  • Payment was verified but the complete ZIP was not delivered after reasonable correction and resend attempts.
  • Another genuine technical or payment failure for which applicable law requires a refund.
3. Cases normally handled by correction or resendCorrectable delivery issues are fixed first.

The following are normally handled without cancelling the purchase:

  • The customer entered an incorrect email address.
  • The email went to Spam or Promotions.
  • The attachment was omitted, corrupted or needs to be resent.
  • The customer submitted an incorrect UTR/reference and can provide the correct one.
4. After digital deliveryNo normal change-of-mind refund after the ZIP is sent.

Because the product is digital and can be copied after delivery, a refund is not normally available merely because the buyer changes their mind, does not use the material, does not start a business, or expected income or success that was never guaranteed.

This does not limit a remedy for defective, deficient, misleading or undelivered service where applicable law provides one.

5. How to request reviewContact support with the order reference.

Send the order reference and a concise explanation to customerbaconsultancy@gmail.com. Do not send a UPI PIN, OTP, bank password or identity document. BA Consultancy may verify the merchant transaction and order history before deciding the appropriate correction, resend or refund.